Returns & Exchanges

At KomodoKamado, we stand behind the quality of our premium grills and accessories. If you are not completely satisfied with your purchase, you may return your item within 30 days of delivery for a full refund or exchange.

1

Initiate Your Request

Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Carefully repackage your items in their original crates or boxes, ensuring all components and manuals are included to avoid restocking fees.

3

Ship the Item

Affix the provided shipping label to the exterior of the package and schedule a pickup or drop it off at an authorized carrier location.

4

Receive Refund or Exchange

Once our warehouse inspects the returned unit, we will process your refund to the original payment method or ship out your requested replacement within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing